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Job Title: Scheduling & Care Coordination Specialist
Location: Fully Remote
Employment Type: Full-Time
Position Overview:
We are seeking a highly organized and detail-oriented Scheduling & Care Coordination Specialist to manage clinician and client schedules, facilitate seamless care coordination, and oversee key administrative and front-end billing tasks. The ideal candidate is proactive, professional, and comfortable handling multiple responsibilities in a fast-paced environment, especially in a healthcare setting.
Key Responsibilities:
Scheduling Management
Develop and maintain accurate schedules for clinicians and clients
Ensure appropriate client-to-clinician ratios
Serve as the primary point of contact for scheduling inquiries from clients and staff
Assessments Coordination
Schedule assessments and reassessments in a timely and organized manner
Care Coordination
Coordinate care across multiple disciplines
Arrange substitute clinicians when needed to ensure uninterrupted services
Client & Staff Communication
Answer incoming calls and respond to inquiries with professionalism and urgency
Maintain consistent and clear communication via phone and email with families and staff
Record & Document Management
Maintain and audit client records for accuracy and compliance
Ensure timely documentation and updates in relevant systems
Reception Oversight
Oversee receptionist functions, including managing calls, scheduling appointments, and addressing inquiries
Front-End Billing & Authorization Management
Verify insurance benefits and monitor ongoing eligibility
Track changes in coverage and authorization status
Manage patient record reviews, collect client payments, and maintain up-to-date authorization tracking
Requirements
Proven experience in scheduling, administrative support, or healthcare coordination
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Proficiency in relevant software tools (Google Drive, CentralReach, Monday.com, Excel)
Prior experience in a healthcare or therapy-based setting is a plus
