BMC Remedy Developer

Job Description
Key Responsibilities

· Manage and administer Remedy servers and mid-tier components, including AR Server and Email Engine configurations.

· Perform bug fixes, minor enhancements, and workflow changes to Remedy applications.

· Execute Remedy data and code migrations/deployments.

· Perform Remedy Server and Application patching.

· Provide Linux operations and support.

· Leverage Oracle DB knowledge to review, troubleshoot, and analyze AR System and DB logs.

· Debug Remedy issues using log analysis.

· Perform performance tuning of App/Web Servers.

· Understand and support the integration of Remedy with 3rd party tools and Web Services.

· Participate in the development and deployment of new code from development to production.

· Perform Remedy administration tasks, including user training and guidance to developers/administrators.

· Collaborate with peripheral teams, providing integration support.

Key Skills

· Strong expertise in Remedy administration and development.

· Proficiency in Linux and Oracle Database administration.

· Experience with server and application performance tuning.

· Excellent troubleshooting and problem-solving skills.

· Strong understanding of ITIL best practices.

· Ability to work independently and as part of a team.

· Nice to have BMC Software Certifications (RSP, RAC)

In addition to the skills mentioned above, these optional skills/availability on demand for Critical-Priority 1 issues would be recommended.

1. Provide Level 2 and Level 3 support for the Remedy (if specifically required in coordination with the Remedy Architect)

2. Respond to and resolve all customer technical issues (via phone, e-mail, and web)

3. Work with the Operations Team on customer escalations and help those fixing issues

4. Maintain clear and concise ticket documentation with all required data and fields

5. Escalate service requests and issues appropriately to other teams as and when required

6. Work within defined procedures and practices while providing independent support

7. Generate Knowledge Base entries (if specifically asked to generate or assist with)

8. Provide Weekend support as and when required for Critical Priority 1 tickets

9. Work diligently and closely with the Remedy Architect to provide great customer

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