SPE-RCM Customer & PT Services
Job Summary
Join our dynamic team as a SPE-RCM Customer & PT Services specialist where you will leverage your expertise in MS Office Insurance verification and Eligibility & Benefit Verification to enhance customer experiences. This work-from-home role requires proficiency in English and involves night shifts. You will play a crucial role in optimizing service delivery and ensuring customer satisfaction.
Responsibilities
- Collaborate with team members to ensure seamless service delivery and customer satisfaction.
- Utilize MS Office tools to efficiently manage and document customer interactions and service requests.
- Conduct thorough Eligibility & Benefit Verification to provide accurate information to customers.
- Respond promptly to customer inquiries and resolve issues with professionalism and empathy.
- Analyze customer feedback to identify areas for improvement and implement solutions.
- Maintain up-to-date knowledge of industry trends and best practices to enhance service quality.
- Support the development and implementation of process improvements to streamline operations.
- Ensure compliance with company policies and regulatory requirements in all customer interactions.
- Provide training and support to new team members to foster a collaborative work environment.
- Monitor service metrics and report on performance to drive continuous improvement.
- Engage with customers to understand their needs and tailor services accordingly.
- Coordinate with cross-functional teams to address complex customer issues effectively.
- Contribute to the companys mission by delivering exceptional service that positively impacts society.
Qualifications
- Demonstrate proficiency in MS Office applications to manage tasks efficiently.
- Exhibit strong analytical skills for effective Eligibility & Benefit Verification.
- Possess excellent communication skills in English for clear and concise interactions.
- Show adaptability to work night shifts and maintain productivity.
- Display a customer-centric approach to enhance satisfaction and loyalty.
- Have a minimum of 2 years of relevant experience in customer service roles.
- Bring a proactive attitude to identify and solve problems swiftly.
