Dispatcher

May 30, 2025

Dispatch Coordinator

RML-PH - Quezon City

About Us:

RML-PH is a dynamic and innovative Health Solutions and Care Delivery Organization committed to transforming the healthcare landscape. With a mission to provide accessible, high-quality healthcare services and cutting-edge solutions, RML-PH focuses on holistic patient care and embraces the latest advancements in health technology. Our team is dedicated to providing top-tier customer care, leveraging expertise and technology to exceed expectations. Join us at RML-PH to be part of a dynamic team committed to delivering excellence in healthcare customer service.

Position:

RML-PH is currently seeking a detail-oriented and communicative individual to join our team as a Dispatch Coordinator. The successful candidate will play a crucial role in managing dispatch operations, ensuring efficient coordination of resources, and timely response to service requests.

Responsibilities:

Coordinate and dispatch service technicians to client locations in response to service requests
Maintain accurate records of service calls, including time of call, location, and technician assigned
Communicate effectively with customers to gather necessary information and provide updates on service status
Ensure timely and efficient scheduling of appointments and service calls
Monitor technician progress and provide support as needed to ensure timely completion of tasks
Collaborate with other departments to prioritize and schedule service requests based on urgency and resource availability
Assist in data entry tasks as needed, ensuring accuracy and completeness of information entered
Adhere to standard operating procedures (SOPs) and guidelines to maintain quality and regulatory compliance
Uphold confidentiality protocols and protect sensitive information related to dispatch operations
Other duties as assigned

Qualifications:

High school diploma or equivalent; additional education or training in customer service or related field is a plus
Minimum of 2 years of experience in phone-based customer service
Minimum of 2 years of experience in data entry
Nice to have: Previous experience in dispatch operations
Proficiency in English with excellent communication skills, both verbal and written
Strong attention to detail and ability to maintain accuracy in a fast-paced environment
Excellent organizational and time-management skills
Ability to work independently and collaboratively as part of a team
Proficiency in Microsoft Office Suite and data entry software
Professional demeanor and ability to interact effectively with customers and team members

Ideal Start Date: As soon as possible

The following schedule options may be confusing, and it is advised to ask the hiring manager for clarification, not the recruiter. Schedules are shown in local Manila time.

Overnight: Hiring managers will discuss shift with candidates.

Work Location: Quezon City, onsite

Job Type: Full-time

Salary: Php 25,000 per month

Benefits:

Contributions to PhilHealth, SSS, and Pag-IBIG
Paid leave: Sick, Annual, and Public holidays
Monetary compensation: 13th-month pay and overtime
New Hires begin as contractors for the first 6 months before they are eligible for a review for direct employment

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