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Sr. Associate Engineer (IT Site Reliability)

May 30, 2025

Responsibilities:

Ensure key stakeholders, product owners, and platform owners are informed of reliability concerns and their potential impact on the customers' experience.
Design, code, test, and deliver solutions to automate manual operations (i. e., TOIL).
Participate in operations support and on-call rotation shifts (could include weekends and holidays) for SRE-supported systems and products with a focus on implementing long-term solutions for any problems identified.
Track and manage reliability performance against agreed SLOs, in partnership with IT monitoring teams or other stakeholders, and ensure systems continue to meet SLOs over time.
Provide knowledge on reliability approaches, to ensure our organization achieves its goals and roadmap for reliability.
Champion reliability is being treated as a feature in products and platforms and promotes the concept across all phases of the software development life cycle.
Create dashboards and reports to communicate key metrics, to product owners and key stakeholders.
Contribute to documentation and runbooks for owned applications based on operational experience, user feedback, and application changes.

Requirements:

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training.
1+ years of experience designing, developing, and implementing large-scale solutions in production environments.

Preferred Qualifications:

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training.
Airline Industry experience.

Skills, Licenses and Certifications:

Strong understanding of observability principles and practices.
Experience with popular observability tools (e. g., Splunk, DynaTrace, Datadog, BigPanda).

Proficiency with the following technologies:

Source Control: GitHub, Azure DevOps.
Cloud Providers such as Azure and AWS.
Experience with OpenTelemetry.
Ability to optimize solutions for performance, resiliency, and reliability while maintaining an eye toward simplicity.
Ability to concisely convey ideas verbally, in writing, in code, and diagrams.
Proficiency in Agile methodologies, such as SCRUM.
Proficiency in DevOps Toolchain methodologies, including Continuous Integration and Continuous Deployment.

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