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Delivery Advisor

May 30, 2025

What to Expect

The Tesla Delivery team is committed to providing the best Ownership Experience possible to our customers. This position is a great opportunity to join a world class expanding technology company and have a direct impact on our delivery promise as customers take ownership of their new vehicles. The Delivery Advisor role is the direct point of contact for new customers preparing to take ownership.

What You'll Do

Welcome customers to the Tesla family by making their journey to ownership a delightful experience.
Regularly update the CRM system to ensure accurate and timely delivery information is available to management.
Prepare vehicles and host delivery appointments, including new owner orientations tailored to the individual customer’s needs and comfort level.
Support the Delivery Manager in delivery center operations, task completion and ensuring superior customer service.
Contribute ideas toward improving the Tesla delivery experience, as well as back end processes and procedures.
Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners.
Keep up with industry trends and best practices.

What You'll Bring

Excellent verbal skills.
Consistent record of customer service excellence.
Enthusiastic and passionate about the changes in the personal transportation industry.
Ability to work cross-functionally with sales, service, logistics, and admin teams
Ability to work across multiple systems (experience with Salesforce is a plus).
Strong organization and time management skills.
Willingness to work on a flexible schedule, according to activity volume.
A valid driver’s license and an acceptable and safe driving record preferred.
Proficiency in English and fluency in relevant local language required

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

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