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Working Hours:10 hours per week to start (Part-time with potential to grow)
We are seeking a proactive, organized, and service-oriented Customer Service and Admin Support professional to join our remote team. This role focuses on handling customer inquiries, coordinating with our internal teams, and supporting administrative tasks such as order tracking and file management. It’s an excellent fit for someone who thrives in a clear, structured environment and enjoys ensuring smooth day-to-day operations while providing excellent customer service.
Key Responsibilities:
Customer Service Support:
Respond to customer inquiries promptly via email (primarily through Gmail)
Provide clear and friendly communication for inquiries related to product details, order status, and returns
Address customer issues related to order fulfillment or product quality in a professional manner
Offer product recommendations and assist with general product-related inquiries
Handle customer complaints, offer solutions, and escalate issues when necessary
Follow up with customers to ensure their inquiries are resolved to satisfaction
Maintain a positive, professional, and helpful demeanor in all customer interactions
Order Processing & Tracking:
Process Shopify orders promptly and accurately.
Track and update order statuses in Google Sheets.
Ensure smooth coordination of order details and completion timelines.
Assist with any special requests related to shipping, delivery, or custom orders
Administrative Support:
Support internal teams with file management and organizational tasks using Google Drive
Maintain detailed customer records and ensure all interactions are logged accurately
Organize and track customer orders, returns, and exchanges
Follow SOPs and ensure consistency across tasks
Assist with data entry and maintain accurate documentation for customer and order records
Team Collaboration:
Coordinate with internal teams to resolve customer inquiries or issues
Relay important customer feedback and any special requirements to the design or fulfillment teams
Participate in team meetings to discuss customer feedback, improvements, and action items
Escalate issues to management or senior team members when necessary
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Qualifications:
1–3 years of customer support experience (email-based preferred)
Proficient in Google Sheets, Google Drive, and file organization
Excellent written communication skills
Comfortable working independently with minimal supervision
Experience working with Shopify or ecommerce platforms is a plus
Strong attention to detail and ability to follow instructions precisely
