Customer Service and Data Entry Specialist

Description:

• Work Arrangement: Fully remote
• Work Schedule: Monday – Friday, 9:00 AM – 5:00 PM EST (with flexibility depending on workload)
• Job Type: Independent Contractor, Full-time.
• About Pearl Talent: Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU.
• Why Work with Us? We’re not just another recruiting firm—we focus on placing candidates with exceptional US and EU founders.
• About the Partner Company: Our partner company is a 17,000-square-foot, vintage-Florida-inspired shuffleboard nightclub located in Brooklyn and Chicago.
• Role Overview: We are looking for a Customer Service and Data Entry Specialist.
• Key Responsibilities: Build and maintain a CRM system, Audit, clean, and standardize contact records, Track private event inquiries, Process outstanding deposits, etc.

Requirements:

• 2+ years of proven experience with data entry, CRM support, and Operations - can work with large chunk of data
• Familiarity with CRM tools (e.g., HubSpot, Salesforce, Zoho, etc.).
• Strong Excel/Google Sheets skills (pivot tables, lookups, dashboards).
• High attention to detail and organizational skills.
• Proactive communicator with excellent written and spoken English.
• Ability to work independently and manage multiple tasks.
• Background in hospitality, events, or entertainment support roles with pleasing personality
• Previous experience in building CRM systems from scratch.
• Familiarity with TripleSeat or similar event booking platforms.
• Understanding of U.S.-based event/venue sales workflows.
• Visual dashboard reporting experience (e.g., Google Data Studio, Airtable).
• Previous work with booking deposits, follow-up emails, or event reminders.

Benefits:

• Competitive Salary: To be discussed during the interview
• Remote Work: Fully remote—work from anywhere
• Generous PTO: Ample paid time off to rest and recharge
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance

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