MAC Support Specialist

 

MAC Support Specialist

 

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

 

Roles and Responsibilities:

  • Setup and configuration of all MAC OS systems
  • Knowledge in Zero Touch Deployment for MACs
  • Provide 2nd & 3rd Level Software Support
  • Knowledge of JAMF
  • Experience with JAMF self-service management and command-line
  • Imaging and reimaging of MAC’s Laptops to latest OS Version
  • Diagnosing and Troubleshooting MAC related OS and Hardware problems
  • IMAC
  • Perform Software Installations on all Apple devices
  • Smart Hands Activities
  • Provide remote support for users traveling or at home.
  • Provide VPN support on Mac devices
  • Provide accurate asset information within the ticketing system to ensure an accurate asset database
  • Perform refresh of end-user devices in alignment with refresh schedules
  • Assist with Mac inventory activities as required weekly and monthly
  • Proper Documentation of End User Issues within Service Now
  • Backup and Restoration of End User Data
  • Create, modify, and maintain MAC processes and policies
  • Maintain an incident/IMAC resolution/closure rate of 5+ tickets per day
  • Ability to work in Active Directory for Windows if needed
  • Ability to work within Service Now
  • Strong ability to interact with Customers

 

In-depth knowledge of:

  • MAC/ Mac Support
  • JAMF Support
  • Apple Specialist
  • MAC Operating systems
  • Strong Troubleshooting of Mac Hardware or Software environments

 

Experience in a similar role

  • 3+ years of relevant experience.

 

Must Have: JAMF Certification

More about this MAC Support Specialist job Axiom Technologies is aggressively hiring for the job profile of MAC Support Specialist at undefined in null locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect as a MAC Support Specialist in Axiom Technologies in undefined? Ans. You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for MAC Support Specialist in Axiom Technologies in undefined? Ans. The candidate should have completed undefined degree and people who have 3 to 3 years are eligible to apply for this job. You can apply for more jobs in undefined to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have undefined skills and sound communication skills for this job. 4. Who can apply for this job? Ans. Both Male and Female candidates can apply for this job. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in undefined at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is . For more details, download apna app and find Full Time jobs in undefined. Through apna, you can find jobs in 74 cities across India. Join NOW!

 

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