Customer Service Advisor (Frontline)
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company in the world?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
OVERALL ROLE PURPOSE:
Confidently and knowledgeably provide the full suite of DHL customer service offerings (eg booking, enquiries, shipment status, tracking etc) to all parties contacting DHL via the customer service hotline and other contact modes.
YOUR TASKS:
- Accept and register bookings for DHL services.
- Offer alternatives to customers and potentially turn information calls into sales leads or identify other additional value added services to customers when opportunities arise during the course of interaction.
- Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time, and prices.
- Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands.
- Liaise with Operations Department and other departments on quick and efficient resolution of customer issues and queries.
- Carry out any task that is required by his or her superiors from time to time.
YOUR PROFILE:
- Bachelor's Degree holder
- Two (2) year-experience in a Customer Contact Centre or Telesales environment in a service industry (preferable)
- Experience working in teams
- Typing Skills(at least 30wpm preferable)
- Telephone Skills (excellent)
- Conflict Resolution Skills (excellent)
- Technical Skills (Telephone and Order Booking systems preferable)
- Communication Skills - Spoken and Written (excellent)
- Negotiation and Interpersonal Skills (excellent)
- Answer customer queries efficiently
OUR OFFER:
- Strong career support in an international environment.
- Great culture and colleagues.
- Multifarious benefit programs.
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
We look forward to receiving your application!
