Gateway Operations Agent
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company in the world?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
OVERALL ROLE PURPOSE
Ensure that all shipments – both inbound and outbound – are processed according to local and DHL Network standards and that transit times are met.
YOUR TASKS
- Activate the standard and agreed process flow in daily operations to satisfy the customer needs and requirements
- Activate the contingency plan for any emergency or the occasional customer requirement
- Assist in ensuring operational practices and procedures are carried out effectively
- Carry out any administrative task that is required for the Service Centre in order to process material and provide network and shipment information often within tight time frames
- Manage the handover of paperwork to third party brokers
- Capture information - and make available to the Network - information required for a shipment, piece or handling unit at the service centre according to the standard procedures
- Build-up the reliable relationship to facilitate the daily operations activities
- Co-ordinate within shift operations to meet operational demands at a high service quality
YOUR PROFILE:
- Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
- Bachelor's degree/Associate degree holder
- Experience of working with customs clearance matters within transportation, logistics or import / export industry
- Driving License (current and valid)
- Fork Lift License (preferable).
OUR OFFER:
- Strong career support in an international environment.
- Great culture and colleagues.
- Multifarious benefit programs.
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
We look forward to receiving your application!
